H&R Block in 812 East Main Street

Customer Reviews about H&R Block:

• ★ ★ ★ ★ ★
  Dear Mr. & Mrs. Aspland, Thank you for again bringing this matter to our attention and I apologize again for your experience. We prefer to open the office a few minutes early, however my office staff was indeed running late that day. Our records indicate we had someone at the office while you were there, however I cannot fully explain how we missed each other. Regardless, we are so sorry to have missed you that day. We do value your business and hope you will give us another opportunity to show you that we are indeed an office of honesty and integrity that you can trust.
  By Charles Parrish, June 26, 2017
• ★ ★ ★ ★ ☆
  I have very good experiences here. You must be somewhat patient, it is a very busy time. I often drop off information so they can work on it while I am not sitting in the office waiting.
  By Brad Weisenburger, June 11, 2017
• ★ ☆ ☆ ☆ ☆
  My wife and I had been customers of H&R Block for 10 and 7 years respectively. When tax season came around for 2015, we scheduled an appointment for January 29, 2015 at 9:00 am at this location. We showed up at 9:00 to find the store darkened, doors locked, no one answered the phone and no one answered when we knocked. At about 9:10, we left and returned at 10:00 to reschedule. Not only did the two individuals manning the store refuse to apologize for failing to show up for the appointment, they lied to my face saying they had been present since 9:00. Furthermore they said they thought my wife and I had no-called/no-showed. They refused to do anything to try to make it right with us, and had the gall to ask if we wanted to reschedule. All of this could have been avoided with a simple apology, instead of lies and CYA tactics. I don't want these untrustworthy, morally bankrupt people handling my taxes. Totally lacking in integrity. I will be taking my business elsewhere.
  By Kimmy Asplund, March 23, 2017

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About H&R Block in Gardner